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Analytics Manager

The Business Analytics Manager will help launch and lead the analytics and process improvements between sales, marketing, customer service, operations and other departments. This role is our liaison between LA-CO Industries and distributor customers in communications of data, analytics, and improvement opportunities.  As the resident expert in our data, this role must understand, review, analyze and evaluate processes for customer connections and needs specific to the company CRM application. The Business Analytics Manager is also responsible for developing and maintaining business and functional requirements across the commercial team.

LOCATION

Elk Grove Village, IL

(Hybrid)

EMPLOYMENT TYPE

Full Time
(Non-Union Role)

What You’ll Do

  • Analyze, document and shares commercial analytics and metrics with customers and company peers to improve company and customer business process efficiencies.  
     

  • Works with teams to modify business processes for leveraging Customer Relationship Management (CRM) information to achieve business value, scale and improved business relationships
     

  • Develop and maintains commercial & operational improvements, tracking and reporting to quantify contributions to overall company financial and process performance
     

  • Develop, institutionalize, support team adoption and maintain thorough process mapping, data analysis, procedure writing, and documentation, following internal IT standards and guidelines
     

  • Work closely with IT Development Staff to ensure process improvements are aligned with OSS/BSS roadmap
     

  • Collaborate on future commercial and operational state development with recommended business improvement areas and required progress steps to senior level management to improve efficiency

​Qualifications:

  • Bachelor’s degree in business, IT or related field strongly preferred

  • Process improvement methodologies focusing in Commercial & Operational areas including Customer Service, Sales, Finance and Supply Chain

  • 5+ years of Business Analysis and Process and Systems Implementation experience

  • Demonstrated success developing and presenting solutions to complex business situations

  • 5+ years of CRM experience, SugarCRM or Dynamics CRM a plus

  • Strong analytical and data interpretation skills including ability to review, interpret, correlate and present data in a concise manner

  • Knowledge and expertise with Microsoft products including Excel, MS SQL and PowerBI. 

  • Experience with MS Dynamics 365 Finance and Operations a plus 

  • Excellent documentation skills (promptness, accuracy, thoroughness, legibility)
    Local candidates only please, relocation assistance will not be offered.  LA-CO Industries will not sponsor applicants for work visas. Equal Opportunity Employer.

Job Benefits

  • Insurance

    • Health Coverage​

    • Company paid life insurance

    • Company paid AD&D

    • Company paid short term disability

    • Voluntary Dental

    • Vision

    • Pet Insurance
       

  • Earnings Growth

    • Competitive Salary​

    • Annual Increases

    • Direct Deposit

    • Scholarship opportunities for college enrolled children of employees
       

  • Recognition & Engagement​

    • Holiday Events

    • Team-building events

  • Holidays & PTO

    • Vacation Time​

    • Holiday Pay

    • Personal Days

    • Paid maternity leave

    • Bereavement leave
       

  • Retirement Planning​

    • 401(k) match​
       

  • Training & Development

    • Safety Training

    • Leadership Training

    • Continued education opportunities​​
       

  • Wellness

    • Employer-paid employee assistance program

    • Healthy meals (COOKED)
      (Employer-paid discount)​​

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